Returns and Refunds Policy
Effective Date: 26/09/2024
Thank you for shopping at RocketTags. If you are not entirely satisfied with your purchase, we're here to help. Our Returns and Refunds Policy is guided by the Consumer Guarantees Act 1993 of New Zealand.
1. Returns
We do not offer returns and refunds by default. Returns are only accepted in cases where the product is faulty. If you believe your product is faulty, you must provide evidence of the fault and a detailed explanation of how you discovered the fault.
2. Faulty Products
If your product is faulty, it is eligible for replacement. To initiate a return for a faulty product, please take the following steps:
- - Contact us within 7 days of receiving the product at orders@rockettags.com
- - Provide a detailed description of the fault and how it was discovered.
- - Include photographic or video evidence of the product fault.
- - Await our instructions for returning the product (if necessary) and the process for receiving your replacement.
3. Non-returnable Items
Please note that subscription services are not eligible for refunds or prorated returns. Once a subscription is purchased, the service is deemed to be delivered in full at the time of purchase.
4. Compliance with Consumer Guarantees Act 1993
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or repair for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at: orders@rockettags.com
We are committed to complying with the Consumer Guarantees Act and ensuring that our practices are fair and transparent.